international voice process- US Banking

Location:

Job Summary:

US Banking Voice Process

Key Responsibilities:

• Handle inbound and outbound customer calls related to US banking services.

• Resolve queries on transactions, accounts, and general banking assistance.

• Maintain high accuracy, compliance, and documentation standards.

• Deliver superior customer experience while meeting process KPIs.

• Work closely with team leads to achieve daily and monthly targets.

Required Candidate Profile:

• Education:

• Experience:

• Skills Required:

  • Excellent verbal and written English communication.

  • Good listening, comprehension, and problem-solving skills.

  • night shifts (US rotational)

  • Immediate joiners preferred.

Shift Details:

• US Rotational Shifts (9 Hours including breaks)

• 5 Days Working | Rotational Weekly Offs

Perks and Benefits:

• Salary up to 45,000/month (based on experience)

• Performance-based incentives and growth opportunities

• Transport facilities as per company policy

• Friendly work culture and supportive management

Employment Type:

Full Time, Permanent

Industry Type:

BPO / Call Centr

Functional Area:

Customer Success, Service & Operations

Role Category:

Voice / Blended Process (International)

Role:

Customer Care Executive Voice (US Banking Process)