International voice process

Position: Technical Customer Support Voice Process

Qualification:

Role Overview

Provide real-time technical support to customers over inbound voice calls. Assist users with troubleshooting network, device, and connectivity issues while ensuring a positive customer experience.

Key Responsibilities

• inbound customer calls

• Provide support for:

  • LAN / WiFi / Mobile Networks

  • Routers & Modems

  • Computers & Laptops

  • Television & Connectivity devices

• Diagnose and troubleshoot technical problems using available knowledge base.

• Provide step-by-step guidance to resolve issues.

• Escalate unresolved cases to higher support teams when needed.

• Maintain call logs, documentation, and ticket updates accurately.

• Meet performance benchmarks (AHT, Resolution, CSAT).

• Deliver customer-focused and professional support at all times.

  Required Technical Skills

  • network troubleshooting

  • hardware/software diagnostics

  • Ability to identify and resolve common computer and connectivity issues.

  • Familiarity with customer service and support frameworks.

    Recruitment Process (ROI)

    1. HR Round

    2. Versant Test

    3. Operations Round

    4. Mental Test