DW innovattion private limited

Job Description – Comcast Inbound Process (US Telecom Voice) Location: Pune – Hinjawadi Phase 2 Company: eClerx Vendor: Job Way Recruitment Process Overview The role involves supporting Comcast customers over voice calls for internet, Wi-Fi, and telephone service issues. The associate will perform basic troubleshooting, create technician tickets when needed, and support additional sales opportunities such as fiber plan upgrades, Optimum cards, and TV packages. Eligibility Criteria Graduate (Fresher or Experienced) Graduate Freshers Welcome SSC + 3-Year Diploma HSC + 3-Year Diploma Recent graduates from the last 5 years only Age: 21–32 years Must have all marksheets and passing certificates Shift Details US Shift: 5:30 PM – 2:30 AM Any 9-hour shift within this window Working Days: 5 days a week Week Off: Any 2 rotational off days Transportation: Home pickup & home drop (within transport boundaries) Roles & Responsibilities Handle inbound calls from Comcast customers regarding Wi-Fi and phone connectivity issues Guide customers through router checks and basic troubleshooting steps Log and escalate unresolved issues by raising a technician ticket Provide information and support for product upgrades including: Internet/Fiber plans Optimum cards TV package upgrades Maintain high customer satisfaction and follow process compliance HR Round (Telephonic) Versant Test (In office) Operations Round (In office) Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person