STRYDE CONSULTING SERVICES Hiring For international voice process techincal support

Job Description Technical Voice Process (Customer Support) Company: Teleperformance Work Location: Gachibowli, Hyderabad Position: Technical Customer Support Voice Process Qualification: Graduate Experience: 14 years (Voice or Non-Voice) with Technical Support background CTC: Up to 4.5 LPA Working Days: 5 Days Week Offs: 2 Rotational Shifts: Rotational (Flexible) Transport: 2-way cab provided If candidate opts out of cab Transport Allowance will be provided Role Overview Provide real-time technical support to customers over inbound voice calls. Assist users with troubleshooting network, device, and connectivity issues while ensuring a positive customer experience. Key Responsibilities Handle inbound customer calls related to technical issues. Provide support for: LAN / WiFi / Mobile Networks Routers & Modems Computers & Laptops Television & Connectivity devices Diagnose and troubleshoot technical problems using available knowledge base. Provide step-by-step guidance to resolve issues. Escalate unresolved cases to higher support teams when needed. Maintain call logs, documentation, and ticket updates accurately. Meet performance benchmarks (AHT, Resolution, CSAT). Deliver customer-focused and professional support at all times. Required Technical Skills Strong understanding of network troubleshooting (LAN, Wi-Fi, Routers). Basic understanding of hardware/software diagnostics . Ability to identify and resolve common computer and connectivity issues. Familiarity with customer service and support frameworks. Recruitment Process (ROI) HR Round Versant Test Operations Round Mental Test CONTACT : HR Hasneen Heena 79814 61134