International Voice Process

Key responsibilities

• Customer Interaction: Handle inbound and outbound customer calls, emails, and chats in a professional and efficient manner.
• Problem-solving: Address and resolve customer queries, complaints, and issues, offering appropriate solutions.
• Record Keeping: Maintain accurate records of all customer interactions and update customer information in the system.
• Escalation: Escalate complex issues to the appropriate department or team when necessary.
• Sales (sometimes): Upsell products or services to customers.
• Target Achievement: Meet individual and team performance targets related to customer satisfaction, call handling time, and issue resolution rates.

Qualifications and skills

• Education: Minimum of 12th pass is often the minimum requirement, though some roles may require a graduate degree.
• Experience: Entry-level roles for freshers are common, but some positions may prefer or require previous international BPO experience.
• Communication: Excellent verbal and written communication skills in English are essential.
• Customer Service: A strong customer service orientation and the ability to show empathy are crucial.
• Problem-Solving: Good problem-solving skills are necessary to effectively handle customer issues.
• Technical: Basic computer knowledge and typing skills are required.
• Flexibility: Ability to work in rotational shifts, including nights, weekends, and holidays, depending on the process.

Call HR - 9819228732

Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person