International Voice Process

Job Title : International Voice Process Associate
Experience Required: Fresher to 1 yearLocation: Newtown

About the Role:

We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidates should have strong communication skills, willingness to work in a night shift, and the ability to handle customer queries professionally.

Key Responsibilities:

• Handle inbound and outbound customer calls for international clients.
• Understand customer needs and provide effective solutions.
• Maintain accuracy, quality, and compliance on every call.
• Resolve customer issues and escalate when necessary.
• Update call records and maintain customer data accurately.
• Meet performance metrics including call quality, productivity, and customer satisfaction.

Skills & Requirements:

• Excellent verbal communication skills in English.
• Strong listening and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Willingness to work in a night shift (8:30 PM – 5:30 AM).
• Basic computer knowledge and typing skills.
• Freshers and candidates with up to 1 year of experience are welcome to apply.

Benefits:

• Competitive salary and incentives.
• Opportunity to work with international clients.
• Growth and learning opportunities within the organization.
• Supportive work environment.

Shift Timing: 8:30 PM – 5:30 AM.
Working Days: Monday to Friday.

Job Type: Full-time

Work Location: In person