Customer Service Associate (Voice Process)

Job Title: Customer Service Associate (Voice Process)
Location: Salt Lake
Job Type: Full-Time
Shift: Night Shift

Key Responsibilities:

• Handle inbound/outbound calls professionally and efficiently.
• Provide accurate information and resolve customer queries promptly.
• Maintain a positive and empathetic attitude toward customers.
• Follow communication procedures, guidelines, and policies.
• Record and update customer interactions in the system.
• Achieve daily/weekly/monthly performance targets.

Eligibility Criteria:

• Gender: Male candidates only.

Experience:

• Freshers and candidates with up to 6 months of experience may apply.
• Candidates with more than 6 months of experience are not eligible.
• Education: Any graduate can apply for this postion.
• Age: 18 years and above.
• Excellent communication skills in English.
• Willingness to work on night shifts.

Required Skills:

• Good verbal communication skills.
• Active listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Positive attitude and a strong work ethic.

Benefits:

• Attractive salary package and incentives.
• Growth opportunities within the organization.
• On-the-job training provided.
• Friendly and supportive work environment.

Job Type: Full-time

Work Location: In person