International Voice Process (Night shift)

Company Description

HighAimClasses (HAC) is dedicated to equipping students with the skills and knowledge needed to achieve their career aspirations. Through live online classes, we aim to bridge the gap between education and employment by offering practical training tailored to the current job market. Our mission is to make quality education accessible, especially for individuals facing challenges with traditional learning methods. HAC is committed to helping recent graduates, career changers, and professionals upskill and succeed in their chosen paths.

Role Description

This full-time International Voice Process role requires handling inbound and outbound customer calls for international clients. Responsibilities include delivering exceptional customer service, addressing queries, resolving complaints, and ensuring client satisfaction. The candidate will also work towards achieving individual and team performance targets. This is an on-site role based in Gurugram and involves night shift working hours to cater to international clients.

Qualifications

• Strong Communication and Customer Service skills to effectively interact with international clients and resolve issues.
• Analytical Skills to understand and address customer queries or concerns with efficiency.
• Finance knowledge and experience to handle billing inquiries or financial transactions (if required).
• Proficiency in Sales for up-selling or cross-selling opportunities within the service domain.
• Ability to work in a night shift environment and perform under pressure.
• Previous experience in an International Voice Process role is a plus.
• Educational qualification: Bachelor’s degree or equivalent preferred.