International voice process

Job Description

International Voice Process responsibilities typically involve handling customer interactions via phone or video calls for global clients. Key responsibilities include [1][2]: - *Customer Support*: - Answering customer inquiries and providing solutions in a timely manner - Handling customer complaints and resolving issues professionally - Offering accurate information about products and services - *Issue Resolution*: - Troubleshooting customer queries and requests - Developing solutions to customer problems - Escalating priority issues to the appropriate team - *Communication Skills*: - Excellent verbal and written communication skills - Ability to articulate complex ideas in a clear and concise manner - Strong active listening skills - *Language Skills*: - Proficiency in English (written and spoken) - Possibly required to speak additional languages, depending on the client or region - *Cultural Awareness*: - Understanding and adapting to different cultural nuances and communication styles - Ability to work with customers from diverse backgrounds - *Technical Skills*: - Proficiency in relevant software applications, such as CRM systems - Ability to navigate complex technical systems and troubleshoot issues - *Time Management*: - Ability to work in shifts, including nights, weekends, and holidays, to cater to global customers - Managing multiple tasks and prioritizing issues effectively - *Performance Metrics*: - Achieving individual and team targets for customer satisfaction and productivity - Adhering to quality standards and call center metrics In an international voice process role, you'll work with customers from diverse backgrounds and cultures, Interested candidates put your resume to [email protected] /7855909737 Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Shift allowance Yearly bonus Experience: International voice process: 1 year (Required) Work Location: In person Speak with the employer +91 7205153122