International Voice Process Executive

Greetings from joulestowatts business solution, We are India's Largest BPO Recruitment Company. Hiring for TOP MNC Only people Who stays in Bangalore are eligible Experience : 0 TO 3 Years Qualification : Graduation Shift : Night Shift / 5 day's working Location : Bangalore Facility : Both the way cab will be provided + PF/ESI This is a 24/7 support Mostly evening and night shifts Five-day working with rotational week off Excellent communication skills Age Limit : 37,38 Skills Required: Excellent Job description: International Voice Process Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. Schedule/reschedule first day of work for the employees and sharing necessary information. Review application form and make sure all the details are filled appropriately. Handle inbound calls and resolve candidates queries. Respond to candidates queries over email/text. Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage Provide excellent experience to the candidates. Maintaining a quality score of 90% and above throughout. Escalate issues and seek advice when faced with complex issues/problems Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction NOTE : PF ACCOUNT IS MANDATORY IF NOT FORM 16 OR 26 Interested Candidates Drop your CV & contact HR Priya : 9606973198