International Voice Process Executive

Global Consulting

1 - 5 years

2 - 4 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

communication skills international voice process australian process international call center international process international calling uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Handle inbound/outbound customer calls regarding product/service inquiries and issues
Provide accurate information and assistance to customers
Resolve customer complaints and escalations in a professional manner
Maintain customer records and update information in the system
Identify and escalate priority issues to the appropriate team
Achieve individual and team targets for customer satisfaction and productivity
Follow company policies and procedures
Troubleshoot customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Document customer interactions for review and follow-up.

Qualifications:

Excellent verbal and written communication skills in English
Strong customer service orientation
Ability to empathize with customers and provide appropriate solutions
Good problem-solving skills
Ability to work in a fast-paced and target-driven environment
Basic computer knowledge and typing skills
Flexibility to work in shifts, including weekends and holidays

Preferred Candidate Profile:

Budget:

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