International Voice Process Executive

0 - 3 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description


We are looking for a customer-focused and energetic Customer Service Executive (Voice Process) to handle / resolve customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have good communication skills, patience, and problem-solving ability.


Role & responsibilities

  • Handle customer calls professionally.
  • Listen actively to customer concerns and provide appropriate solutions.
  • Maintain accurate records of customer interactions in the system.
  • Escalate complex issues to the supervisor when required.
  • Maintain a positive attitude and deliver excellent customer service on every call.


Preferred candidate profile

  • Strong verbal communication skills in English .
  • Good listening skills and empathy.
  • Ability to handle stressed or irate customers calmly.
  • Basic computer knowledge .
  • Multi-tasking and time management.
  • Problem-solving ability.

KINDLY MENTION HR " ANNIE SHIRLEY " ON THE CV BEFORE SUBMITTING


Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.


Firstsource Solutions LimitedUnit-202, 2nd Floor, Block A, Brigade Residency Brookefield, Kundalahalli
Whitefield, Marathahalli, Bangalore Karnataka - 560037

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