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International Voice Process Executive

International Voice Process Executive

Eteam

1 - 4 years

0 - 3 Lacs

noida new delhi gurugram

Posted:22 hours ago| Platform:

Apply

Skills Required

international voice process international voice us voice process international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

LOB:

Position:

Work Mode:

Location:

Role Overview:

Customer Success Associates

Key Responsibilities:

Handle inbound and outbound calls for international customers with professionalism.
Provide excellent customer support and technical troubleshooting assistance.
Ensure quick resolution of queries, maintaining high customer satisfaction levels.
Adhere to process compliance, quality standards, and SLAs.
Work in collaboration with the operations team to deliver seamless support.

Eligibility Criteria:

Qualification:
Graduate/Undergraduate (both eligible).
Experience:
Minimum
6 months of International Voice Process experience
required.
Skillset:

Excellent verbal fluency and communication in English.
Technical troubleshooting experience is an added advantage.

Interview Process:

HR Round
Ops Round
Versant Test

Working Details:

Working Days:
5 Days Working
Shifts:
Rotational shifts with rotational weekly offs
Hiring Zone:
Candidates must reside within
20 KM of office location

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