International Voice Process - CSA

ABOUT FIRSTSOURCE:

Firstsource Solutions

Job Title:

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Reporting to:

Role Description:

A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries. Must be flexible to work in night shift.

Roles & Responsibilities

• Revert on calls to customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

Who Can Apply?

• Candidates with min 1 yr to 2 yrs into any customer care (Voice Process preferred) are eligible.
• Education SSLC & above
• Excellent communication

Mandatory Documents:

1. Updated resume
2. Aadhar card
3. Pan card
4. Educational Certificates

   (10th, 12th, 1st to 6th marksheet, Provisional marksheet)

5. Employment documents

   (Offer letter, 3 Months Pay slips, Relieving letter)

Note:

• Share your resume to the below mentioned

  WhatsApp Number

  or

  Email ID

  .
• Reach out to the same contact number for further information regarding the interview process.

Contact:

Abhilash CB

8754145298

abhilash.cbb@firstsource.com

Disclaimer:

Abhilash.cbb@firstsource.com