International Voice Process Agent

0 - 31 years

2 - 3 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: International Voice Process Executive (US Shift) 📍 Location: Satelite | 🕒 Shift: Night (US hours) | 💼 Experience: 0–2 years What You'll Do: Handle outbound calls to international customers with clarity, professionalism, and urgency Resolve queries, provide product/service info, and ensure first-call resolution Maintain call logs, follow up on issues, and escalate where needed Meet performance metrics like call quality, response time, and customer satisfaction What We’re Looking For: Excellent spoken English – neutral or US accent preferred Confident, clear, and courteous communication Ability to stay calm under pressure and handle tough calls Willingness to work night shifts and weekends (as needed) Basic computer skills and typing speed (30+ WPM) Nice to Have: Prior experience in a BPO or call center (international process) Familiarity with CRM tools or call center software Degree in any stream What You’ll Get: Competitive salary + performance-based incentives Professional training & development Fast-paced, international work environment Growth opportunities in client handling and operations

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