International Voice Process

0 years

2 - 4 Lacs

Posted:11 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job description:

International Voice Process – Customer Support
Roles & Responsibilities:

  • Handle inbound and outbound customer calls in a professional manner.
  • Provide accurate information, resolve queries, and ensure customer satisfaction.
  • Manage complaints, escalations, and delayed product/service issues with empathy and patience.
  • Document customer interactions and update records in the system.
  • Achieve performance targets such as CSAT (Customer Satisfaction Score), response rate, and quality standards.
  • Demonstrate excellent communication, listening, and problem-solving skills.
  • Work effectively in rotational shifts and collaborate with the team to meet process goals.

Eligibility:

  • Graduate / Undergraduate
  • Minimum 6 months of BPO experience (International Voice)
  • Excellent/Good communication skills in English

Benefits:

  • Cabs:
  • Females – Company cabs (CAS: odd hours | Gartner: one-sided cab during odd hours)
  • Males – Cab allowance ₹180 per day / per night shift
  • Shifts & Offs: 5.5 days working, rotational shifts & rotational offs

Rounds of Interview:

  • HR Round
  • Operations Round

Assessment:

  • Versant B2 (US Voice)
  • Versant C1 (US Voice)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer
+91 6370721310

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