International voice & Collections

1 - 6 years

1 - 6 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Shift Timings

Role & responsibilities

Domain and Primary Requiremen

• Excellent Verbal and Written Communications skills to handle NA region customers.

  • Accounts Receivables Management

• Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.

• Calling for payment on overdue invoices for buckets in scope

• Doing maintenance on the account • Handling accounts / payment queries from accounts payable team

• Interaction with other teams - billing, originations etc.

  • Payment application

• Handling disputes and resolution

  • Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
  • Basic Excel based reporting and analysis on assigned inventory.

• Daily task list wrt regular TCS activities

  • Good negotiation skills
  • Orientation and ability to handle customers questions with regards to accounts
  • Good domain or product knowledge

• Graduate with an exposure to B-2-B Collections environment

Preferred candidate profile

• Good Follow up skills with customer for all collections activities

• Handle customer questions & / or objections

  • Language skill English NA Region.

• Strong analytical and Excel skills, including v-lookups and pivot tables

  • Good Email writing Skills

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