International Voice Associate

You are looking for an International Customer Support Associate to join as an Engineer in Chennai (Ambit IT Park) with a flexible work schedule in rotational shifts. As an immediate joiner, you will be required to work from the office and possess graduation and professional documents. Your primary responsibilities will include effectively communicating with customers via voice, telephone, and email using good etiquette. You should be a graduate willing to work in US time zones, with excellent customer handling skills and the ability to learn networking concepts. Your role as a Customer Support Representative will involve identifying customer issues and directing them to engineers when needed. You will manage customer tickets, create licenses, and support accounts for clients worldwide. Ensuring customer satisfaction is a priority, you will handle high visibility exceptions and collaborate with cross-functional teams to provide optimal solutions. You will provide licenses to customers for software updates, manage high visibility exceptions, and offer L0 level technical assistance to rule out hardware errors. Working on a 24x5x365 schedule, you will handle L0 cases for hardware failure confirmation and proceed with RMA processes. Your dedication to customer service and technical support will contribute to a positive customer experience and efficient issue resolution.,