Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Axis Services
>
International Voice and Non Voice Process

International Voice and Non Voice Process

Axis Services

1 - 3 years

2 - 4 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform: Foundit logo

Apply

Skills Required

First Call Resolution Customer Service Crm Problem-solving

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Voice Process:

Handle inbound/outbound international calls professionally.
Resolve customer queries related to products, services, or billing.
Maintain call quality standards and achieve targets such as
First Call Resolution (FCR)
and
Customer Satisfaction (CSAT)
.
Escalate unresolved issues to the relevant department.

Non-Voice Process:

Respond to customer emails, chats, or support tickets.
Perform data entry, order processing, or backend documentation tasks.
Maintain accuracy and compliance with SOPs and client expectations.
Provide timely updates and follow-up with customers.

Eligibility Criteria:

Education:
Any Graduate (UG/PG)
Experience:
03 years in BPO/ITES/Customer Support
Communication Skills:
Excellent spoken English for voice process
Good written English for non-voice process
Typing speed of
3035 WPM
with accuracy (for non-voice)
Willingness to work in
night shifts or rotational shifts

Skills Required:

Customer service mindset with problem-solving ability
Basic computer and internet knowledge
Multitasking ability and attention to detail
Familiarity with CRM tools is a plus

More Jobs at Axis Services

Hiring AR Callers (US Healthcare) & AR Team Lead || Upto 70k ||

Chennai, Hyderabad, Mumbai (All Areas)

1 - 6 yrs

INR 3 - 8 Lacs

AR Caller - US Healthcare (Denials) || Upto 40K Takehome|| Hyderabad

Bengaluru, Hyderabad

1 - 5 yrs

INR 1 - 6 Lacs

AR Caller - Hospital Billing (UB04)|| Upto 45K Takehome || Bangalore

Bengaluru

1 - 4 yrs

INR 1 - 6 Lacs

Hiring For AR Caller || up To 40k Take Home || CAB + Incentive ||

Chennai, Hyderabad, Mumbai (All Areas)

2 - 7 yrs

INR 2 - 5 Lacs

Were Hiring Clinical Investigator / Reviewer | Hyderabad | Upto 7 LPA

Hyderabad, Chennai, Mumbai (All Areas)

1 - 6 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.