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International Technical Support | 0-1+Yrs| 4 Days Work | 4LPA | Uppal

International Technical Support | 0-1+Yrs| 4 Days Work | 4LPA | Uppal

3G Hr Services ( A Division Of Intellica Logic )

0 - 5 years

2 - 4 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

technical support international process troubleshooting international bpo us process telecom international non voice network troubleshooting international chat process customer handling international voice process uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

3G HR Services!

International Voice & Non Voice Process (Technical Support)

Role:

(Voice and Non Voice Process)

Experience:-

Salary:

Freshers:-

Experienced:-

Shifts:-

Location:-

2 Way Cab

Technical Support Representative JD

To provide best in class Technical support to customers over Phone.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call

Desired Candidate Profile:

Basic networking skills
Ability to work under pressure with high attention to detail
Excellent communication and interpersonal skills
Flexibility to work rotational shifts

Call:

Nameera HR- 9966585157

Taniya HR- 8331862971

Vaishali HR- 8019259167

Pavani HR- 8125247089

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