International Operations Manager

As an Operations Manager/Lead for night shift at our company, you will play a crucial role in overseeing home services operations. Your primary responsibilities will include managing turnover services, handyman and pet care (dog walking), food/grocery requests, and Latchel subscription services. To excel in this role, you should have prior global operations experience in US/UK/European markets, strong organizational skills, and a focus on delivering exceptional customer experiences while maintaining operational excellence. Key Responsibilities: - Lead and manage the night operations team, which includes supervisors and on-ground service coordinators. - Oversee the end-to-end handling of home service requests during night hours to ensure timely and high-quality delivery. - Manage and monitor multiple service categories, including Turnover Services, Handyman & Dog Walking Services, Food & Grocery Delivery, and Latchel Subscription Services. - Own the quality control process to ensure that all services adhere to our quality and safety standards. - Handle escalations and emergencies with urgency and professionalism, facilitating a seamless handover to the day team when required. - Track and analyze night shift service metrics to identify operational gaps and drive process improvements. - Maintain shift-wise reporting, documentation, and data accuracy across service logs, dashboards, and performance trackers. - Train, coach, and upskill night team members to enhance efficiency, communication, and service knowledge. - Ensure compliance with internal SOPs and health & safety guidelines across all service categories. Qualifications: - Bachelors degree in Business Administration, Operations Management, Hospitality, or a related field. - 6+ years of operations experience, including at least 3 years in a managerial/supervisory role. - Proven track record of managing global operations, with a preference for experience in US/UK/European markets. - Strong leadership and people management skills, with the ability to drive team performance. - Excellent decision-making, problem-solving, and conflict resolution skills. - Proficiency in operations management tools, reporting dashboards, and communication platforms such as Slack and Excel. - Willingness to work full-time night shifts and independently manage critical operations.,