International Customer Support Representative

As an International Customer Support Executive based in Mumbai, you will have the opportunity to work with top Australian and US companies, providing exceptional support to international customers through phone, email, and chat channels. Your primary responsibility will be to address customer inquiries and issues promptly and professionally, aiming to achieve high levels of customer satisfaction and loyalty. You will be expected to handle customer interactions effectively, utilizing your problem-solving skills and product knowledge to deliver timely solutions. In cases of complex issues, you will escalate them to senior team members or specialized teams for resolution. Maintaining accurate records of customer interactions using CRM software will be essential to track performance and ensure quality service delivery. Collaboration with internal teams to enhance customer experience and streamline processes will also be part of your role. Staying updated on product information and industry trends is crucial for offering informed support to customers. Fluency in English, both written and spoken, is a must, along with strong communication and interpersonal skills to engage effectively with international customers. To excel in this role, you should be adaptable to a fast-paced environment, possess strong computer skills, and have a Bachelor's degree in any field. The position offers a competitive salary and benefits package, opportunities for career advancement, a supportive work environment, and recognition for outstanding performance. Comprehensive training and support will be provided to help you succeed in this challenging and rewarding position. If you are passionate about delivering exceptional customer service and meet the requirements outlined above, we encourage you to apply for this full-time, permanent position. Don't miss this opportunity to join our team and grow professionally while making a positive impact on our customers" experience. In terms of benefits, you can expect cell phone reimbursement, commuter assistance, flexible schedules, provided meals, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, and provident fund contributions. As part of the application process, please share your monthly salary expectations and English proficiency level. Education: Bachelor's degree required Experience: 1 year of customer service experience preferred, with a total work experience of at least 1 year Language: Proficiency in English is required Willingness to travel: 100% required Work Location: On-site in Thane - Ghodbunder, Mumbai,