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Wroots Global
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International Customer Support Executive

International Customer Support Executive

Wroots Global

1 - 4 years

1 - 3 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

customer support live chat international non voice chat support non voice non voice process bpo non voice international chat process chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Customer Support - Chat Process

Eligibility Criteria :-

> Only Graduate (NO BE BTECH)

> Min 18 months experienced in International Chat (Preferred in Insurance Background)

> Package - Up To 4LPA Max

> Shift - UK Rotational

> Location - Bangalore RMZ

andatory Skill sets & Non-Negotiable (Need to have)

Working knowledge of Insurance Domain (P&C or Life)
Must possess strong English comprehension skills to effectively engage in client-led training sessions and understand process documentation.
A minimum typing speed of 25 words per minute is required to ensure timely and efficient responses during live chat interactions.
Clear, confident, and spontaneous communication both written and spoken is essential to manage real-time customer queries and deliver high-quality support.
Basic computer literacy is expected, including the ability to navigate chat systems, troubleshoot simple issues, and use support tools effectively.
MS office working knowledge (Excel, word & ppt.)
Confident personality to interact directly with the customers
Will need to write scenario-based emails/letters to customers in response to the queries/requests received from Customers
Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teams
Ensuring that compliance standards are met, regarding Data Protection
Focus on customer service and aim for zero complaints

Desired Skill Sets (Good to have)

Experience in creating process maps and departmental procedure manuals
New transition experience
Experience in doing quality audits and provide constructive feedback

For More Info Dial :- HR Pravallika - 9036455195

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