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International Customer Service

1 years

0 Lacs

Bengaluru, Karnataka

Posted:2 days ago| Platform:

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Skills Required

Customer service Basic math English 12th Pass Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are currently Hiring for International Voice Process – Customer Service Associate Contact HR Teresa- 7406215123 The role of the Customer Service Associate (CSA) - Voice , will be responsible for:· Having daily interactions with the customer to handle issues from end to end via call· Going the extra mile to engage customers in solving issues and ensuring satisfaction· Quickly and effectively building rapport with customers while diagnosing and resolving issues· Providing white glove service and having the ability to provide an overall excellent customer experience· Managing customer expectations regarding estimated response times. Requirements :-· An obligation to deliver exceptional customer service· Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems· Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions· Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer· Actively listen to the customer, and show empathy and patience. Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken. Ensure policies and procedures are followed on all calls. Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer· Learn and retain a thorough working knowledge of all existing and new process and procedures· Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT· Attend Team Meetings/additional training sessions as scheduled· Performs other duties as assigned. Critical Skills:- · Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation· Ability to show high emotional intelligence by remaining calm under pressure while solving the customer’s concerns· Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs· Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer· Ability to work in a fast-paced, hectic, changing environment· Ability to organize and follow-up multiple tasks/details with accuracy and timeliness· Ability to operate a phone system and personal computer· Ability to adhere to all organizational policies and procedures· Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays· Ability to perform basic mathematical functions· Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Educational/Work Experience and Requirements · Must successfully pass a background check· High school diploma or equivalent required· Post secondary degree is a plus· Must have at least six months customer service experience or equivalent Job Type: Full-time Pay: ₹16,000.00 - ₹30,000.00 per month Rotational shift US shift Commuter assistance Food provided Health insurance Provident Fun Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person Job Type: Full-time Pay: ₹16,320.21 - ₹28,000.00 per month Benefits: Commuter assistance Food provided Health insurance Provident Fund Schedule: Night shift US shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Required) Experience: total work: 1 year (Required) International voice process: 1 year (Required) Language: English (Required) Hindi (Preferred) Work Location: In person

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IntouchCX
IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

133 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

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