International Customer Service

Role Overview: You will be responsible for conducting market research by planning and executing primary and secondary research activities. Additionally, you will track market trends, competitor activities, and industry developments while maintaining market intelligence databases. Moreover, you will utilize your excellent communication skills for international calling with customers and businesses. Key Responsibilities: - Plan and execute primary market research activities such as surveys, interviews (B2B & B2C), focus groups, and observational studies. - Conduct in-depth secondary research using industry databases, market reports, and online resources to gather data on market size, competitive landscape, consumer behavior, and industry trends. - Track and monitor market trends, competitor activities, and industry developments on an ongoing basis. - Maintain accurate and up-to-date market intelligence databases. - Utilize excellent communication skills for international calling with customers and businesses. Qualifications: - Bachelor's degree in Market Research, Marketing, Business Administration, Economics, or a related field. - Experience in international calling is preferred.,