International Customer Service Advisor

As a Customer Support Executive in an International Voice Process, you will be responsible for providing exceptional customer service to clients in the US market. Your primary role will involve handling customer queries, resolving issues, and ensuring customer satisfaction through effective communication. To excel in this role, you should have a minimum of 1 year of experience in an International BPO setting, with a preference for US voice process experience. The position offers a 2-month Work From Office (WFO) opportunity at the Thane location, followed by Work From Home (WFH) options based on your performance. This position requires you to work in US shifts only, with a focus on night shifts or rotational shifts. Candidates with a background in International customer service or similar processes such as US collections, medical billing, US/UK sales, or US retentions are highly preferred. You should possess excellent English communication skills and be a resident of Mumbai for WFO/WFH arrangements. The salary for this role ranges from 25k to 37k, with additional incentives, a 5-day workweek, and cab facilities for night shifts. Furthermore, the employer's contact number is 7893677269 for inquiries about on-site openings. This is a full-time and permanent position with opportunities for growth and performance bonuses. The educational requirement for this role is a minimum of Higher Secondary (12th pass), and proficiency in English is mandatory while Hindi is preferred. The work location is a hybrid remote setup in Thane, Maharashtra, with WFO available in Mira Bhayander. If you meet the experience and skill criteria and are looking for a challenging yet rewarding career in customer support, this role offers a dynamic work environment and the chance to work with a global clientele. Join us and be a part of our dedicated team committed to delivering top-notch customer service in the international market.,