International Customer Care Executive

Talent Anchor Consultants

1 - 3 years

2 - 4 Lacs

noida gurugram

Posted:5 days ago| Platform:

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Skills Required

fluent english spoken english us voice process international voice process international bpo english language

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

About the Role

International Voice Process Customer Care Executives

Key Responsibilities

Handle inbound/outbound calls for international customers.
Provide accurate information about products, services, and processes.
Resolve queries, complaints, and service requests within defined TAT.
Ensure first-call resolution (FCR) and maintain customer satisfaction.
Follow communication scripts and standard call-handling procedures.
Escalate unresolved issues to the appropriate departments.
Maintain call records, feedback, and reporting as per process requirements.

Skills & Competencies

Excellent verbal communication skills in English (neutral accent preferred).
Strong listening, problem-solving, and interpersonal skills.
Ability to handle pressure, objections, and difficult conversations with professionalism.
Willingness to work in rotational shifts, including night shifts.

Eligibility

Education:
10+2 / Graduate (any stream).
Experience:
0–4 years in International Voice/Customer Support.
Freshers with excellent communication skills are encouraged to apply.

Perks & Benefits

Competitive salary with performance-based incentives.
Transport facilities (as per company policy).
Growth opportunities with leading global organisations.
Training and skill development programs.

Work Schedule

Rotational Shifts (including night shifts as per process requirements).
5 days working depending on the organization.

How to Apply

More Jobs at Talent Anchor Consultants

International Customer Care Executive

noida, gurugram

1.0 - 3.0 yrs

INR 2 - 4 Lacs

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