Talent Anchor Consultants

Job Description International Voice Process Customer Care Executive Position: Customer Care Executive – International Voice Process Location: [NOIDA & GURUGRAM] Experience: 6 Months – 4 Years (Freshers can apply) Qualification: Graduate / Undergraduate (with relevant communication skills) Industry: BPO / KPO / Customer Support Employment Type: Full-time About the Role We are hiring International Voice Process Customer Care Executives for multiple leading organizations. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring excellent customer experience across international markets. Key Responsibilities Handle inbound/outbound calls for international customers. Provide accurate information about products, services, and processes. Resolve queries, complaints, and service requests within defined TAT. Ensure first-call resolution (FCR) and maintain customer satisfaction. Follow communication scripts and standard call-handling procedures. Escalate unresolved issues to the appropriate departments. Maintain call records, feedback, and reporting as per process requirements. Skills & Competencies Excellent verbal communication skills in English (neutral accent preferred). Strong listening, problem-solving, and interpersonal skills. Ability to handle pressure, objections, and difficult conversations with professionalism. Willingness to work in rotational shifts, including night shifts. Eligibility Education: 10+2 / Graduate (any stream). Experience: 0–4 years in International Voice/Customer Support. Freshers with excellent communication skills are encouraged to apply. Perks & Benefits Competitive salary with performance-based incentives. Transport facilities (as per company policy). Growth opportunities with leading global organisations. Training and skill development programs. Work Schedule Rotational Shifts (including night shifts as per process requirements). 5 days working depending on the organization. How to Apply Interested candidates can share their CV at [tusharsharma@talentanchor.in] or contact us at +91 9105075195 . Talent Anchor Consultancy – “Fixing Your Talent Needs”