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IntouchCX
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International Chat process

International Chat process

IntouchCX

0 - 4 years

2 - 3 Lacs

hyderabad

Posted:-1 days ago| Platform:

Apply

Skills Required

chat support international chat process chat non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Support Executives

Key Responsibilities:

Handle customer queries and concerns via chat and email.
Provide accurate, valid, and complete information by using the right tools and resources.
Follow communication procedures, guidelines, and policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Resolve product or service issues by clarifying the customer’s complaints and providing appropriate solutions.
Meet individual/team KPIs and service levels.

Eligibility Criteria:

Education:
Minimum 10+2 / Graduate not required
Experience:
Freshers and candidates with
up to 6 months of experience
in international chat support preferred.
Typing Speed:
Minimum
30 - 35wpm
with good accuracy.
Communication Skills:
Strong written English with grammar proficiency.
Others:

Willing to work in
night shifts
(rotational).
Must be able to
join immediately
.
Comfortable with
non-voice (chat/email) process
.
Two-way cab
facility available within a
25km radius
from the office.

What We Offer:

Competitive salary and performance-based incentives..
Free transportation (two-way cab within 25km).
Opportunity to work with a global team and grow in the BPO industry.
Friendly and supportive work environment.

Preferred candidate profile

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