1 - 5 years
2 - 4 Lacs
Posted:20 hours ago|
Platform:
Work from Office
Full Time
We are seeking a highly motivated and experienced individual to join our team as a Wireless Chat Specialist, supporting our international telecom client, Verizon. This is a non-voice, customer-facing role focused on providing exceptional service and support through our live chat channel.
As a Wireless Chat Specialist, your primary duties will include:
Customer Interaction: Respond to customer inquiries, resolve issues, and fulfill requests promptly and professionally via live chat.
Product & Service Expertise: Offer accurate, detailed, and comprehensive information regarding Verizon's products, services, and promotions to assist customers in making informed decisions.
Job Details
Work Mode: Work from Office (WFO)
Relocation: Candidates must be ready to relocate to Pune if currently residing elsewhere.
Selection Process
The interview pattern is structured as follows:
HR Round
Operations (Ops) Round
Written Versant Assessment (Minimum qualifying score: 58/80)
Chat Assessment
Tech Mahindra
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