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IntouchCX
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International Chat Process- Bulk Hiring

International Chat Process- Bulk Hiring

IntouchCX

0 - 3 years

2 - 3 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

international chat process international non voice chat support web chat dual chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Chat Support team

Key Responsibilities:

Handle multiple customer chats efficiently with professionalism and empathy.
Resolve queries related to products, services, orders, billing, or technical issues.
Provide accurate and timely information to customers.
Escalate complex issues to higher support teams when necessary.
Maintain customer satisfaction and meet quality benchmarks.
Update records of customer interactions in the system.

Requirements:

For Freshers:

Graduate/Undergraduate (any stream).
Excellent written English communication skills.
Typing speed of at least 3035 WPM with good accuracy.
Willingness to work in
night shifts
and rotational offs.
Positive attitude, adaptability, and eagerness to learn.

For Experienced Candidates:

6 months–3 years of experience in
international chat/email process
preferred.
Strong problem-solving and customer handling skills.
Ability to multitask and manage multiple chat windows.
Familiarity with CRM tools or ticketing systems is an added advantage.

Skills Required:

Strong command of written English.
Good interpersonal and customer service skills.
Ability to work under pressure and meet targets.
Flexibility for rotational shifts and night shifts.

Benefits:

Competitive salary with performance-based incentives.
Night shift allowance.
Health insurance and other employee benefits.
Career growth opportunities with training and development programs.

NOTE: Immediate Joiners Required.

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