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2.0 - 6.0 years
1 - 4 Lacs
Gurugram
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Mega Virtual drive for Customer service: Voice roles (English) on 28th July 2025 || Gurgaon Note: If you have already been interviewed for the same role within last 7 days then kindly ignore the invite. **Experience in INTERNATIONAL VOICE PROCESS is mandatory. Date: 28th July 2025 Time: 11:30 AM - 1:30 PM MS Teams Meeting ID: 432 074 914 4892 MS Teams meeting Passcode: FP7TU9bN Location: Gurgaon Experience: 2-6 years (previous exp. in international voice process) Shifts: Flexible with any shift Responsibilities Respond to customer queries and customer's concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Minimum 18 months of relevant experience is required. Preferred qualifications Previous experience in international customer service role Effective probing skills and analyzing /understanding skills You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training **Please keep your E-Aadhar card handy while appearing for interview.
Posted 1 week ago
1.0 - 6.0 years
4 - 7 Lacs
New Delhi, Gurugram
Work from Office
Captive Unit hiring for Premium Sales Chat Process. We are hiring UG/Graduate experienced both can apply. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of customers via Chat primarily. Desired Candidate Profile Any UG/Grad - experienced can apply. We need one year of International chat experience. Perks and Benefits The maximum salary will go up to 5.5 LPA With In hand salary - upto 6.5 LPA + plus other perks Location - Gurgaon Contact- 9811770437 (Vanshika)
Posted 1 week ago
0.0 - 5.0 years
0 - 3 Lacs
Bengaluru
Work from Office
Roles and Responsibilities INTERNATIONAL VOICE PROCESS Excellent English communication needed 2 way cabs provided CTC-Freshers 19k in hand experienced 23k in hand Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns. Provide accurate and timely resolutions to customers' problems while maintaining a high level of professionalism. Collaborate with internal teams to escalate complex issues and ensure seamless communication. Maintain records of all interactions with customers using CRM software. Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores. Intrested candidates please share resume to prathiksha.l@alpconsulting.in/ Or call HR-9108530925
Posted 1 week ago
0.0 - 3.0 years
2 - 4 Lacs
Gurugram
Work from Office
MEGA WALK-IN INTERVIEW DRIVE FOR FRESHERS on 10th July- 20th July'25 Mention ( HR Palak Medhavi ) on top of your cv with a passport size photo. Time: 10:30am-3:30pm Venue: InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016 Key Responsibilities: - Handle customer inquiries and resolve issues efficiently. - Deliver excellent customer service and enhance customer satisfaction. - Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience. Requirements: - Only graduate freshers can apply. - Voice Inbound Process. - Strong communication and interpersonal skills - Calling Handling Etiquette. Benefits: - Transport facility - Rotational Shifts - Lucrative Incentive Interview Rounds: - HR Round - Voice Assessment - Voice Written Assessment - Operations Round NOTE: Come for a walk-in interview along with your updated resume and passport size picture. Mention my name on the top of it HR PALAK MEDHAVI. Interested can also share their resumes on Whatsapp - 7303391661 - Palak Medhavi
Posted 1 week ago
0.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Hiring Voice healthcare process UG freshers also can apply 5 days work 2 week off 2 way transport US shift Sal-21k take home Experienced-sal-28k For more details Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 1 week ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Zaan On 63600 65418 or 9964080000 Job Locations : 1. Bhartiya Tech Park- International Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Zaan On 63600 65418 or 9964080000
Posted 1 week ago
0.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job description **"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. Job description **"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Process & Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Ameena 8095524000 Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! For More Details Call HR Ameena 8095524000 or 9964080000 or visit jobshop.ai to explore other open positions with us - Ideal for freshers starting out or experienced professionals looking to grow! Process & Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Ameena 8095524000 Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! For More Details Call HR Ameena 8095524000 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 week ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Kickstart or Elevate Your Career with JobShop! India's Leading BPO Recruitment Company Mega Hiring Drive for Top MNC BPOs! Looking to work in a dynamic environment with excellent growth and salary potential? Were hiring for International Voice, Domestic Voice & International Chat Process roles across multiple locations in Bangalore! Available Job Locations & Profiles: Manyata Tech Park – International Voice / Tech Support / Semi Voice Up to 6 LPA Marathahalli – International Voice / Insurance Claims Process Up to 7 LPA Electronic City – International Voice / Non-Voice Up to 4.5 LPA Bellandur – International Voice Process Up to 6 LPA Whitefield – International Voice / Tech Support / Semi Voice Up to 5 LPA Who Can Apply? Freshers & Experienced (Minimum 6 months in International Voice / Sales / Client Servicing) Excellent English Communication Skills Willing to Work in Rotational Shifts Great opportunity for anyone looking to build a long-term career in customer service, technical support, or chat support roles with top international brands! For More Details & To Apply: HR Neha – 7975182408
Posted 1 week ago
1.0 - 6.0 years
1 - 4 Lacs
Bengaluru, Mumbai (All Areas)
Work from Office
Job Description: Please find the detailed job description attached for your reference. Job Description: Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail NOTE: Project is only till 15-Dec-2025, once the project is over the resources will be laid off from the services. Key Details Discussed: Salary: N/A Notice Period: N/A Contact Information: If you have any further questions or need additional information, please feel free to contact me directly. We look forward to potentially working with you and are excited about the possibility of you joining the Trigent team. Best regards, Interested canddates pls share me your resume to below mail id rajeshwari_v@trigent.com or 8861372854
Posted 1 week ago
0.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
Hiring for CS Executives for US Voice Process Key roles:-. >Handling customers queries over voice Eligibility- Undergraduates / Graduates – Freshers Welcome! Salary - upto 30k Inhand + Inc + Both side cabs Required Candidate profile Note:- UG/ Grad freshers both can apply 1. Need Candidates with excellent communication skills 2. Comfortable with Work from Office For More Info Contact Simmi - 7011964232 (Call/Whatsapp)
Posted 1 week ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Noida for Customer Support Key Highlights: 1: Graduate with min 1 year experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
0.0 - 5.0 years
1 - 5 Lacs
Noida, Gwalior, Ghaziabad
Work from Office
Spot Selection for Process Associate International Voice & Non Voice Inland Salary - 20K - 45K Location -Gurgaon HBR Plot F1 Unit 401 4th Floor ( Lift 2) Sector 3 Near Noida Sector 16 Metro 9997196123 7290845078 7678572840 9147047909
Posted 1 week ago
0.0 - 5.0 years
2 - 4 Lacs
Gurgaon/Gurugram, Delhi / NCR
Work from Office
Gurugram location - Walk in interviews International Voice process Graduate fresher or under graduate with 6 months bpo experianced 5 Days working Rotational Shift Rotational off Both side cab Call/ Drop cv on 8826770027 Shivam, 7428370506 - Ritu Perks and benefits Both side cab or one side
Posted 1 week ago
0.0 - 3.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Saturday Job Title: Customer Care Executive - International Voice Process Location: Bangalore (Work From Office) Dear Candidate, Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our International Voice Process. We welcome applications from individuals with PUC (12th grade), Diploma, Undergraduates, Graduates, and experienced professionals, including freshers and those looking to restart their careers. Job Description: As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction by providing exceptional support. Your primary responsibilities will include: Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times. Needs Assessment: Identify and assess customers' needs to achieve satisfaction. Timely Response: Ensure that calls, emails, and web tickets received at the helpdesk are responded to within the specified time frame and resolved or escalated as necessary. Information Accuracy: Provide accurate, valid, and complete information by using the appropriate methods and tools. Workload Management: Manage a fair workload while being willing to go the extra mile to meet desired results. Tools Experience: Experience with general tools. Process Improvement: Refine support processes, define priorities for support requests, and assist in training other team members as our customer base grows. Desired Candidate Profile: We are seeking candidates who meet the following criteria: Educational Background: PUC (12th grade), Diploma, Undergraduates, or Graduates. Communication Skills: Excellent English communication skills are essential. Experience: Previous experience in customer support or related fields is advantageous, but freshers are welcome to apply . Career Restart: Individuals looking to restart their careers after a break are encouraged to apply. Important Points: Please apply only if you are comfortable with the following conditions: Shifts: Rotational shifts (including night shifts for US/Canada processes). Work Schedule: 6 days of working per week. (Rotational week off) Transport: No transport will be provided. Work Environment: This is a complete work-from-office position located in Bangalore. Walk-In Interview: Please attend onwards 25th July 2025 to 31st July 2025 , so we can complete all rounds on the same day and extend an offer to you on the spot If you are interested in joining our dynamic team and meet the above qualifications, please submit your application. Note - Avoid visiting us on Saturday & Sunday Best regards, HR Department Caledon Technologies India Private Limited Email: hr@caledontechnologies.com
Posted 1 week ago
0.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000
Posted 1 week ago
0.0 - 4.0 years
3 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Job Title: Human Resource Orientation Location: Gurugram Work Mode: Hybrid (Training + Work From Office) Job Overview: Join our dynamic team as a Client Specialist supporting Human Resource Outsourcing (HRO) services. You'll be responsible for managing client interactions through voice support and ensuring high-quality service delivery aligned with client expectations and internal standards. Eligibility Criteria: Qualification: Graduate (Candidates with awaited results are encouraged to apply). Experience-Based : Fresher: 21k in hand 6-12 Months Experience: 22k in hand 12-18 Months Experience: 23k in hand 18-29 Months Experience: 24k in hand Stipend During Training: Freshers: 16,000 Experienced: 18,000 20,000 Training Details: Duration: 25 Days Mode: Hybrid (Online + Offline) Timing: 9:00 AM 6:00 PM Perks & Benefits: Both-side company cab provided 5 Days Working week Opportunity to work in an international process Clear career growth opportunities Ready to Kickstart Your Career? Apply Now! Interested candidates are kindly requested to share their CV or reach out to our HR team directly: HR Khushi: 9389460353 HR Afreen: 6206077869 HR Gayathri. 7550109302 HR Tabitha. 7338927441 HR Bhoomika. 7975307625
Posted 1 week ago
0.0 - 2.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
International Record Retrieval specialist US Shift Salary Up to 35K CTC International Record specialist Freshers can apply! Fluent English is necessary Common Ahmedabad People hurry Up!
Posted 1 week ago
0.0 - 3.0 years
2 - 3 Lacs
Kochi
Work from Office
Role & responsibilities Make outbound calls to potential clients and introduce company products and services. Explain financial concepts, trading platforms, and investment opportunities clearly and effectively. Promote and sell forex trading platforms and stock market products. Identify client needs and provide tailored solutions to generate sales. Maintain strong relationships with clients through follow ups and consistent communication. Keep accurate records of daily calls and submit progress reports. Stay updated with financial market trends and developments in trading technologies. Collaborate with the marketing and onboarding teams for lead generation and conversion. Preferred candidate profile Minimum: Graduation 03 years of experience in sales, business development, or telemarketing (finance domain preferred) Strong knowledge or interest in forex trading, stock markets, or investment products Excellent communication and negotiation skills Proficient in English and local language Basic computer skills and ability to handle CRM tools Self-motivated, result-driven, and adaptable to a fast-paced work environment Why Join Us? Competitive Salary + Performance-Based Incentives Fast-Track Career Growth in a Leading Global Financial Firm Professional Training & Certification Opportunities Supportive Work Culture with Recognition & Rewards Work in One of the Most Dynamic Sectors Finance & Digital Marketing
Posted 1 week ago
1.0 - 5.0 years
5 - 7 Lacs
Bangalore/ Bengaluru
Work from Office
We are Hiring for International voice process !! Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:Upto 55k Shifts :Rotational Virtual interview !! Call or whatsapp manya @ 9901777673 / 6364808230 / 9606521172 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.
Posted 1 week ago
2.0 - 4.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Hiring for International voice process - Hyderabad Location Process developer - 5 lpa experience - 18 months to 4 years shift - US WFO Candidates should have experience in International voice process Should have knowledge about SAP or Oracle
Posted 1 week ago
0.0 - 1.0 years
2 - 4 Lacs
Noida, Gurugram
Work from Office
Hiring for UK shifts Fresher can also apply Min 1 yr of International voice exp Only grads Location - Noida Max package goes upto 4.2 LPA Interested candidates Call RICHA - 8384030597 mail at richaimaginators83@gmail.com
Posted 1 week ago
5.0 - 10.0 years
5 - 7 Lacs
Bengaluru
Work from Office
: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani
Posted 1 week ago
0.0 - 1.0 years
1 - 1 Lacs
Chennai
Work from Office
JOB DESCRIPTION Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. Required Skills: Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. University degree or equivalent that required 3+ years of formal studies of the English language. 0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions. All you require is: - Graduation Degree in any discipline - Eagerness to learn and grow working along with fun-loving colleagues - Fluent in spoken and written English, you will be communicating with folks from the land of Hollywood! - Flair for speech, finesse, time management not too much to ask for! Since you live your life on these rules! What do you get in return? - Competitive starting salary to be proud of and make your friends jealous aha! - Industry-wide best of Medical and Insurance Benefits talk to us to know more! - Variable Incentive pay Hard Work Pays heard about this before! What you need to do next: - Apply to this job with details easy as it goes. - Be available for an Audio/Video call with your Recruiting Partner look your best, you are going to be on Video! Working Hours: Ability to work regularly scheduled shifts from Monday - Friday 5:30pm to 3:30 am IST Please Join the below link 25th Jul 2025 at 2 Pm Microsoft Teams Need help? Join the meeting now Meeting ID: 242 726 380 566 9 Passcode: 3sK7Dq7R For organizers: Meeting options ________________________________________________________________________________
Posted 1 week ago
0.0 - 2.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Location : Ahmedabad Process: International Voice Support( US Healthcare ) Salary: 23K - 35K CTC Freshers and Experience Both can apply Shift: Night Shift Working Days: 5 days/week
Posted 1 week ago
1.0 - 6.0 years
2 - 5 Lacs
Noida, Ghaziabad, Greater Noida
Work from Office
We are hiring only North east candidates with American accent. Process : US debit collection Minimum 6 months exp. in any International US voice process Will provide good salary hike on last drawn Call Ruchika @9650997623 Required Candidate profile Excellent Communication skills Perks and benefits unlimited incentives
Posted 1 week ago
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