International BPO Executive (US/UK Accent)

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Job Summary:

Student Services & Sales Associate

(Must have a UK or US accent)

Key Responsibilities:

Sales & Lead Conversion:

• Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
• Clearly communicate the value proposition of BIAs programs, certifications, and career outcomes.
• Understand the goals and needs of each lead and position the most relevant course offerings.
• Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
• Maintain detailed lead tracking and updates in CRM tools to monitor each leads movement through the funnel.

Counseling Session Coordination:

• Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
• Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
• Keep counselors informed on student readiness and support needed for conversion.

Lead Nurturing & Follow-Up:

• Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, email).
• Re-engage previously interested leads with new program updates, offers, or success case studies.
• Ensure all communications are professional, timely, and student-focused.

Performance & Reporting:

• Achieve weekly/monthly lead contact and enrollments.
• Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
• Share on-ground feedback to marketing and admissions teams to improve campaign performance and lead quality.

Team Collaboration:

• Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
• Attend regular training sessions on product knowledge, sales techniques, and CRM tools.

Qualifications:

• 1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
• Strong sales and persuasion skills - ability to convert interest into action.
• Fluent in English with excellent verbal and written communication.
• Comfortable working with CRM systems, lead dashboards, and reporting tools.
• Self-motivated, target-driven, and passionate about helping students make informed career decisions.