0.0 - 3.0 years

1 - 3 Lacs

Gurugram

Work from Office

Key Responsibilities: Customer Interaction: Handle a high volume of inbound and/or make outbound calls to customers, clients, or prospective leads. Listen attentively to understand their needs, concerns, and inquiries. Provide accurate, clear, and comprehensive information regarding products, services, processes, or programs (e.g., educational courses, financial products, technical support, customer service issues). Address and resolve customer complaints, issues, or escalations with a professional and empathetic approach. Guide callers through relevant processes, troubleshooting steps, or application procedures. Build rapport and maintain positive relationships with callers to ensure a high level of customer satisfaction. Team Collaboration: Collaborate effectively with team members, supervisors, and other departments to ensure comprehensive client support and smooth operations. Escalate complex issues to the appropriate channels when necessary.

Posted 6 days ago

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Digital Marketing Consultant 4fox Business Solutions

1.0 - 4.0 years

1 - 3 Lacs

Kanpur

Work from Office

Job Summary: We are hiring a Digital Marketing Counselor with experience in student counseling, preferably at a digital marketing institute. The role involves engaging with leads, guiding them on course options, and converting them into admissions. Responsibilities: Handle outbound calls, WhatsApp, and email inquiries Counsel students on digital marketing programs Follow up and convert leads to admissions Maintain inquiry records and coordinate onboarding Requirements: Minimum 1 year of counseling/tele-counseling experience Strong communication and persuasive skills Basic knowledge of digital marketing courses Target-oriented and proactive

Posted 4 weeks ago

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