Handle customer calls from international clients (inbound/outbound) 🛠️ Resolve queries related to products, services, or technical issues 🗣️ Communicate clearly and professionally in English (or other required languages) 🧾 Maintain accurate records of customer interactions in CRM systems 🌐 Adapt communication style to suit different cultural backgrounds ⏱️ Work in rotational shifts to support global time zones 🤝 Collaborate with internal teams to escalate and resolve complex issues 🎯 Required SkillsFluent verbal and written communication in English Strong listening and problem-solving abilities Emotional intelligence and cultural sensitivity Time management and multitasking skills Familiarity with CRM tools and call center software 🎓 QualificationsMinimum: High school diploma or equivalent Preferred: Bachelor’s degree or relevant certifications Prior experience in customer service or BPO is a plus Would you like help tailoring this JD for a specific company or role? Or maybe prepping for an interview in this field? I’ve got you covered. 😄

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International BPO Executive

Thane West, Thane

1.0 - 31.0 yrs

INR 2 - 3 Lacs

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International BPO Executive