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Mohini Enterprises
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International BPO Executive

International BPO Executive

Mohini Enterprises

0 - 31 years

2 - 3 Lacs

bellandur bengaluru/bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

chat resolve transactions communication service support typing crm multilingual

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description – BPO Executive (Voice Process)Position Title: BPO ExecutiveDepartment: OperationsLocation: bengaluru Employment Type: Full-time Key Responsibilities:Handle inbound/outbound calls or respond to emails/chat depending on the process. Resolve customer queries, complaints, and requests in a timely and professional manner. Maintain accurate records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Achieve performance targets like customer satisfaction, call quality, and resolution time. Collaborate with other team members and departments to ensure smooth service delivery. Requirements:Education: Minimum 10+2 / Graduate in any discipline. Experience: 0–2 years in a BPO or customer support role (freshers can apply). Good communication skills in [English / regional language as required]. Basic computer knowledge and typing skills. Ability to handle stress and work in a fast-paced environment. Flexible to work in shifts (day/night) and on weekends/holidays as required. Preferred Skills:Prior experience in voice or non-voice BPO processes. Knowledge of CRM systems or ticketing tools. Multilingual abilities are a plus.

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International BPO Executive