International BPO - Chat Process Trainers

IntouchCX

1 - 3 years

3 - 6 Lacs

Hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

International Chat Process Blended Process Ecommerce Trainer Process Trainer International BPO Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Role Summary:

The Product Trainer delivers engaging training sessions to new hires and existing staff, ensuring they are equipped with the necessary product knowledge, communication, and sales skills to perform effectively.

Key Responsibilities:

Deliver and manage training programs (new hire, refresher, soft skills, and sales).
Create and update training materials, job aids, and assessments.
Coach and support agents on the floor in real-time.
Identify knowledge gaps through TNA and performance analysis.
Maintain a repository of standard responses and resources.
Communicate updates and feedback to stakeholders and clients.
Participate in calibrations, business reviews, and reporting.
Track training impact and recommend improvement actions.

Qualifications:

High school diploma or equivalent
1+ year in training, coaching, or teaching
Strong communication, organization, and analytical skills
Proficient in MS Office and Google Suite
Background in customer service or sales preferred
Experience in content writing or design is a plus

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.