Assistant Training Manager Shining Stars Institution & travels

1.0 - 6.0 years

5 - 6 Lacs

lucknow

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Hi Job Seekers, Job Description: Assistant Manager Training (BPO) | Lucknow We are looking for a dynamic and experienced Assistant Manager Training to oversee end-to-end training operations for our BPO processes. Key Responsibilities Lead, manage, and execute New Hire Training (NHT) and On-the-Job Training (OJT) for voice/non-voice processes. Develop and refine training content, SOPs, and assessments to align with process requirements. Monitor training effectiveness through TNI/TNA (Training Need Identification/Analysis) and performance evaluations. Ensure smooth transition of trainees to production by maintaining quality and performance benchmarks. Conduct regular refresher trainings, coach...

Posted 1 day ago

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International BPO - Chat Process Trainers IntouchCX

1.0 - 3.0 years

3 - 6 Lacs

Hyderabad

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Job Title: Product Trainer Role Summary: The Product Trainer delivers engaging training sessions to new hires and existing staff, ensuring they are equipped with the necessary product knowledge, communication, and sales skills to perform effectively. Key Responsibilities: Deliver and manage training programs (new hire, refresher, soft skills, and sales). Create and update training materials, job aids, and assessments. Coach and support agents on the floor in real-time. Identify knowledge gaps through TNA and performance analysis. Maintain a repository of standard responses and resources. Communicate updates and feedback to stakeholders and clients. Participate in calibrations, business revie...

Posted 5 months ago

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