international blended

Job Description

Job description We have a vacancy with below details, Role : International blended Experience -1-8 Notice Period : Immediate to 60 days ( Currently serving) Work Mode :WFO Shift Timings: Rotational shifts (24*7) Role & responsibilities Formal Education & Certification - Graduate in any discipline - Basic computer knowledge required (MS- Office Applications) - Proven ability to adapt to new tools by applying logical approach - Work experience as per the job grade. - Typing speed of 30 wpm with 100% accuracy Knowledge & Experience - International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya Behavioral Attributes - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills Core Role Responsibilities - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Ensure call details are logged in the ticketing tool with proper notes - Ensure data privacy processes is followed with at most focus - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Work Conditions Ability to work 24*7 shift timings with rotational week offs Flexible working as per queue requirement for both Voice and Chats No remote working option