The Onboarding Design & Enablement Intern will focus on understanding how healthcare providers (HCPs) are introduced to Labcorp s ecosystem from their first point of contact through onboarding completion. The goal is to evaluate how well Labcorp communicates its value proposition and equips HCPs to navigate its diagnostic offerings effectively

Key Responsibilities

Map the current end-to-end HCP onboarding journey across all touchpoints.
Analyze the structure and audit onboarding materials (emails, guides, welcome kits, training assets, etc.) for consistency and clarity.
Conduct stakeholder interviews (marketing, sales, customer support, HCP, etc.) to capture process insights and pain points.
Identify communication and process gaps affecting early-stage provider experience

Key Deliverables

Comprehensive HCP onboarding journey map.
Content inventory and gap analysis report.
Stakeholder insights summary highlighting friction points.
Quick Start Blueprint with recommendations to improve onboarding design and engagement tactics

Education / Qualifications / Skills:

Pursuing MBA
Analytical mindset with the ability to organize and interpret qualitative and quantitative data.
Familiarity with healthcare, life sciences, or diagnostics industries preferred (not mandatory).
Comfortable with data interpretation, competitive research, and storytelling through slides or reports

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Intern - Onboarding Design & Enablement