Intern

• First line of support to answer customer inquiries and issues
• Ensure our applications are running smoothly for multiple jurisdictions and sites
• Ensure data transfer processes are running as expected
• Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines.
• Interact with internal and external teams on a regular basis
• Position will have tasks to perform outside of business hours on nights and weekends
• Provide lottery software application operation and support for customers
• Track and ensure the continuity of issue resolution and other tasks
• Handle, register, follow up and resolve incoming service request and incidents
• Monitor lottery system components and events
• Constant communication and support to other involved resolver units and partners
• Participate in calls in case of outage

Required:

• Knowledge of Database management, including backup and restore methodologies (MSSQL/Oracle/MySQL)
• Ready to learn new technologies and adapt to IT environment changes.
• The ability to work effectively independently and with a team is present.
• Has a flexible and dynamic skill set and can work on various facets of a project
• Basic Incident and change management knowledge.
• Basic knowledge of Linux and Windows systems

Desired:

• SSIS
• Monitoring Tool Experience (Zabbix/Nagios)
• VMWare or VSphere
• Outsystems
• Java Web App Servers ( Wildfly or JBoss)
• Ticketing tool JIRA.