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Integrations Engineer, Agentic AI Platform

Integrations Engineer, Agentic AI Platform

Trimble

3 - 6 years

20 - 25 Lacs

chennai

Posted:3 days ago| Platform:

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Skills Required

ticketing interpersonal skills artificial intelligence technical subject matter expert javascript json jira python technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Integrations Engineer on the Agentic AI Platform Integrations team, you will act as a crucial bridge between our engineering teams and our customers (internal teams, partners and customers)
Your primary focus will be to help customers understand and leverage our Agentic AI Platform to solve their specific business problems This role requires a unique blend of technical expertise, problem-solving skills, and exceptional communication You will work directly with our clients to understand their technical requirements, design tailored solutions, and ensure a seamless integration of our platform to serve their unique use cases

Agentic AI Education & Customer-Facing Support:

Serve as a technical subject matter expert on the Agentic AI Platform for our customers and partners
Educate clients on Agentic AI concepts, terminology, and use-case possibilities
Provide expert technical guidance and support to customers throughout the entire integration lifecycle, from pre to post-integration
Troubleshoot and resolve complex technical issues related to customer integrations and platform usage

Technical Solutions & Implementation:

Design and implement custom technical solutions by tailoring the Agentic AI Platform to meet customer-specific needs
Develop scripts, tools, and documentation to facilitate and streamline the integration process
Collaborate with clients technical teams to ensure successful deployment and adoption of the platform
Create and maintain comprehensive technical documentation, guides, and best practices for integration

Collaboration & Product Improvement:

Act as a key liaison between customers and our core engineering teams
Translate customer feedback and technical challenges into clear, actionable requirements for platform improvements and new features
Work closely with product managers, engineers, and researchers to inform the product roadmap based on real-world customer needs
Participate actively in team meetings and knowledge sharing

What You Should Bring

Bachelors degree (or equivalent practical experience) in Computer Science, Engineering, or a related field
3+ years of professional experience in a customer-facing technical role such as Solutions Engineer, Integrations Engineer, or Technical Consultant
Strong proficiency in at least one modern programming language (e
g , Python, JavaScript/TypeScript, Java)
Solid understanding of software systems, APIs (REST, gRPC), and data formats (JSON, Protobuf)
Excellent problem-solving skills and the ability to debug complex technical issues
Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
A strong desire to help customers succeed and a passion for working directly with clients

Preferred Qualifications

Hands-on experience with AI/ML concepts, particularly working with Large Language Models (LLMs) and vector databases
Practical experience with agentic AI concepts and frameworks (e
g , LangChain, LlamaIndex)
Experience in developing and maintaining technical documentation for a developer audience
Familiarity with support/bug ticketing systems (e
g , Jira)
Experience working in a fast-paced, startup-like environment

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Software Development

Westminster CO

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Integrations Engineer, Agentic AI Platform