Integration Manager - Payment Gateway

As the ideal candidate for this role, you will act as the key point of contact between internal teams (engineering, product, compliance) and external service providers to ensure smooth integration and ongoing relationships. Your responsibilities will include liaising between internal teams and external vendors, ensuring clear communication and project delivery. Collaboration with developers, QA, and product managers will be essential to meet requirements and timelines. Tracking integration progress, resolving roadblocks, and escalating issues when necessary will also be part of your role. Compliance with regulatory standards and data security policies across integrations is crucial, as well as monitoring performance and service level agreements post-integration and managing ongoing vendor relationships. Maintaining up-to-date records of vendor contracts, technical specs, credentials, and compliance documents will be essential. Additionally, researching and evaluating new vendor solutions to support business needs will be part of your role. Key Responsibilities: - Act as the key point of contact between internal teams and external service providers - Liaise between internal teams and external vendors for clear communication and project delivery - Collaborate with developers, QA, and product managers to meet requirements and timelines - Track integration progress, resolve roadblocks, and escalate issues when necessary - Ensure compliance with regulatory standards and data security policies - Monitor performance and service level agreements post-integration - Manage ongoing vendor relationships - Maintain up-to-date records of vendor contracts, technical specs, credentials, and compliance documents - Research and evaluate new vendor solutions to support business needs Qualifications Required: - Bachelor's degree in Computer Science, Information Systems, Business, or related field - Familiarity with SMS delivery mechanisms, sender ID regulations, and telecom APIs - Excellent project coordination and vendor management skills - Ability to understand API documentation and collaborate with technical teams on integrations - Strong communication skills (verbal and written) for effective stakeholder management - Analytical mindset with attention to detail and problem-solving abilities - Exposure to telecom/SMS aggregators like Twilio, Sinch, Kaleyra, or Route Mobile preferred - Familiarity with compliance standards such as PCI DSS, GDPR, and regional telecom regulations - Possessing a PMP or similar certification would be considered a plus for this role (Note: Any additional details about the company were not provided in the job description.),