Insurance Executive- Agency chanel

Customer services is a field that focuses on providing support and services forcustomers during the purchasing and renewal process.

Responsibilities

 Handle inbound and outbound calls to customers and clients.

 Identify the needs of customers, resolve issues, and provide solutions.

 Upsell other products wherever possible.

 Ensure you follow the customer service script provided by the company for

uniformity.

 Also, be well-read on company policies and the website for FAQs or policy

related answers.

 Maintain good customer relations.

 Meet personal targets and work towards meeting team targets.

 Maintain records of the conversations with the customer and analyse the data. Write and submit timely reports on performance, targets, and customer

queries.

Requirements

 Graduated high school, but a bachelor's degree in commerce or related fields

is preferred.

 Prior experience with customer service and call centers in relevant job roles.

 Good knowledge of CRM practices and systems.

 Customer-oriented attitude with professionalism.

 Strong multitasking, time management, and target-achieving skills.

 Excellent communication and listening skills with good command of the

English language.

 Other Regional Langue will be an added advantage.

 Candidate on local vicinity is pre

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance