Instructional Designer

As a member of the Customer Service & Contact Center Operations team at Hitachi Energy in Chennai, India, you will be part of a diverse and collaborative environment. Hitachi Energy is a global technology leader dedicated to advancing a sustainable energy future for all. **Role Overview:** In this role, you will be responsible for providing exceptional customer service and support through various channels within the Contact Center Operations department. **Key Responsibilities:** - Respond promptly to customer inquiries via phone, email, and chat - Resolve customer issues and ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer experience - Adhere to company policies and procedures while delivering high-quality service **Qualifications Required:** - Bachelor's degree in Business Administration or related field - Excellent communication skills and a customer-oriented approach - Proven experience in a customer service role - Ability to multitask and prioritize in a fast-paced environment If you are passionate about delivering outstanding customer service and want to contribute to a sustainable energy future, we encourage you to apply for this exciting opportunity at Hitachi Energy. As a member of the Customer Service & Contact Center Operations team at Hitachi Energy in Chennai, India, you will be part of a diverse and collaborative environment. Hitachi Energy is a global technology leader dedicated to advancing a sustainable energy future for all. **Role Overview:** In this role, you will be responsible for providing exceptional customer service and support through various channels within the Contact Center Operations department. **Key Responsibilities:** - Respond promptly to customer inquiries via phone, email, and chat - Resolve customer issues and ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer experience - Adhere to company policies and procedures while delivering high-quality service **Qualifications Required:** - Bachelor's degree in Business Administration or related field - Excellent communication skills and a customer-oriented approach - Proven experience in a customer service role - Ability to multitask and prioritize in a fast-paced environment If you are passionate about delivering outstanding customer service and want to contribute to a sustainable energy future, we encourage you to apply for this exciting opportunity at Hitachi Energy.