Instore Sales Officer

Job Title: Jewellery Sales Executive

Department: Instore Sales
Location: 161,Nethaji road, Madurai/Near Modern Restaurant

Role Overview:

The Jewellery Sales Executive is responsible for assisting customers in selecting jewellery, ensuring excellent customer service, and achieving sales targets. The role demands strong product knowledge, a pleasant personality, and the ability to build trust with customers—especially in high-value transactions like gold, diamond, and bridal jewellery.

Key Responsibilities:1. Customer Handling

• Greet customers and understand their preferences and requirements.
• Assist customers in selecting jewellery pieces based on occasion, budget, and taste.
• Offer detailed product explanations (weight, purity, price, design origin).
• Handle customer inquiries and resolve complaints politely and effectively.

2. Sales & Conversion

• Suggest appropriate pieces and upsell/cross-sell where suitable.
• Convert walk-in customers into buyers through strong persuasion and relationship-building.
• Meet or exceed daily/monthly sales targets.

3. Product Knowledge

• Maintain deep knowledge of gold, silver, diamond, and other jewellery items.
• Explain karat, hallmarking, making charges, wastage, and pricing components.
• Stay updated on seasonal collections, bridal sets, offers, and trends.

4. Billing & Documentation

• Coordinate with the cashier for billing, exchange, and return procedures.
• Ensure accurate documentation of every sale (invoice, warranty card, KYC if required).
• Verify customer IDs for high-value purchases as per compliance rules.

5. Visual Merchandising

• Ensure display counters are clean, attractive, and well-stocked.
• Rotate and arrange jewellery items based on current promotions or seasons.
• Assist in stock-taking and tagging of jewellery.

6. Relationship Building

• Build long-term relationships with customers for repeat business.
• Follow up with bridal and premium customers post-purchase.
• Collect feedback and maintain a customer database (CRM).

Skills & Qualifications:

• Minimum Qualification: 12th pass / Diploma / Graduate
• Language: Fluent Tamil, Basic English
• Experience: 1–3 years in jewellery/retail sales preferred
• Pleasant personality and confident in face-to-face customer interaction
• Basic math skills for calculating weights, prices, and discounts

Preferred Traits:

• Trustworthy and ethical (essential in handling gold/jewellery)
• Good memory (to recall customers, styles, prices)
• Groomed appearance and polite behaviour
• Willingness to work weekends and festive seasons

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person