Inside sales team lead

Role Overview: You will be responsible for leading and managing a team of 25-30 Inside Sales Executives. Your key responsibilities will include overseeing Call Detail Records (CDR) and Roster Management, addressing and resolving supervisor-level escalations and customer calls, demonstrating a proactive and solution-oriented approach to team management, ensuring effective performance management and team motivation, and exhibiting excellent verbal and written communication skills. Key Responsibilities: - Lead and manage a team of 25-30 Inside Sales Executives - Oversee Call Detail Records (CDR) and Roster Management - Address and resolve supervisor-level escalations and customer calls - Demonstrate a proactive and solution-oriented approach to team management - Ensure effective performance management and team motivation - Exhibit excellent verbal and written communication skills Qualification Required: - Proven leadership and team management capabilities - Strong analytical and decision-making skills - Excellent communication and interpersonal skills - Experience in performance tracking and process improvement If you or someone you know meets the above criteria and is interested in exploring this opportunity, please feel free to reach out. This is a full-time position based in Noida with day and morning shifts. Contact: 9667044640 Job Type: Full-time Benefits: - Provident Fund Work Location: In person,