Inside Sales Executive

1 - 5 years

1 - 2 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Service Executive

Location: Bangalore

Company: Shaadi.com

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

*Key Responsibilities:*

* Handle inbound and outbound customer calls professionally.

* Assist customers with profile creation, upgrades, payments, and account management.

* Resolve customer queries and complaints in a timely and effective manner.

* Maintain detailed records of customer interactions and follow-ups.

* Collaborate with other departments to resolve complex issues.

* Ensure a high level of customer satisfaction by providing excellent service.

*Requirements:*

* Minimum qualification: Graduate in any discipline.

* 16 years of experience in customer service, BPO, or call center preferred.

* Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).

* Good listening skills and problem-solving ability.

* Ability to multitask and work under pressure.

* Basic computer knowledge and typing skills.

*Working Conditions:*

Shift:

Females: 10 AM 7 PM

Males: 12 PM – 9 PM

Mode: Work from office

Location: Bangalore

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