Inside Sales Executive

Shipthis

www.shipthis.co

Role Overview:

Key Responsibilities:

Pre-Sales & Lead Management

• Qualify and research inbound leads using agreed criteria.
• Schedule and coordinate

  product demos

  for the Sales team.
• Prepare demo materials, set up accounts, and ensure readiness.
• Keep CRM data

  100% accurate & up-to-date

Demo & Evaluation Coordination

• Review AI-generated demo notes for accuracy, highlight key decision drivers, and update CRM accordingly.
• Send personalized post-demo follow-ups using AI-assisted content, including materials, a recap, and clear next steps tailored to the prospects needs.
• Maintain regular contact during the trial/evaluation period to ensure engagement and address any questions or blockers promptly.

Post-Sales & Onboarding Support

• Facilitate smooth handover to Implementation/Customer Success teams.
• Follow up on pending documents or data from new customers.
• Track go-live dates and ensure commitments are met before launch.

CRM & Reporting

• Document every customer interaction touchpoint in CRM.
• Monitor pipeline movement and prepare weekly/monthly reports.
• Provide accurate data for sales forecasting

Customer Success Touchpoints

• Conduct post-launch check-ins to gather feedback.
• Identify potential upsell or cross-sell opportunities.
• Support resolution of customer issues when needed during the hyper care period.

Desired qualifications include:

• 1 to 3 years in inside sales, sales coordination, or customer success roles (B2B SaaS preferred).
• Familiarity with CRM tools (HubSpot, Salesforce, Zoho, LeadSquared, etc.). Proficient in MS Office tools like SharePoint, etc.
• Strong written and verbal communication skills.
• Exceptionally organized and capable of managing multiple priorities.
• "Customer-first" attitude with problem-solving mindset.
• Comfortable working cross-functionally across sales, support, onboarding, and operations.

• Bonus:

  Understanding of freight forwarding/logistics workflows (training provided).

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, colour, gender, sexual orientation, age, marital status, or disability status