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Nonagon Executive Research
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Inside Sales Executive

Inside Sales Executive

Nonagon Executive Research

1 - 31 years

2 - 3 Lacs

nariman point mumbai/bombay

Posted:14 hours ago| Platform: Apna logo

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Skills Required

resolve chat logistics communication retention

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:* - *Customer Queries and Resolution:* - Respond to and resolve customer inquiries via phone, email, and chat - Provide accurate and timely solutions to customer issues - *Delivery Issues:* - Handle customer complaints related to delivery - Coordinate with logistics team to resolve issues - *Liaison with Hub Supervisor:* - Collaborate with hub supervisors to resolve customer issues - Ensure seamless communication and issue resolution - *Inbound and Outbound Calls:* - Handle inbound customer care calls - Make outbound calls to customers for issue resolution, retention, and cross-selling - *Low Credit Balance and Wallet Refill:* - Identify customers with low credit balances - Proactively reach out to customers to facilitate wallet refills - *Retention:* - Identify churn risks and attempt to retain customers - Offer personalized solutions to retain customers - *Cross-Selling:* - Identify opportunities to cross-sell SKUs to existing customers - Promote relevant products and services to customers

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Inside Sales Executive